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This report tells you the depth of your server connectivity issues. Go to Settings > Gaming > Game Mode > Xbox Networking (or type “game mode” into Windows Search), then wait for the screen to report on your Xbox Live multiplayer settings. Step 1: Find out your Xbox Live connectivity statusįirst determine the exact nature of your problem by getting an Xbox Live connectivity report in Windows 10’s settings. Microsoft then classifies your NAT status as open, moderate, or strict based on how aggressively your router filters internet traffic attempting to reach your devices while performing this duty. Your router (or combo modem/router device issued by your ISP) performs this network address translation.

So while all the devices on your network might be iterations of 192.168.1.x, your actual IP address seen by websites is a publicly registered one that reveals both your provider and location. Network address translation (NAT) connects your home network’s internal IP addresses to the single public IP address assigned by your internet service provider (ISP). (Anecdotally, we’ve had the most consistent success with moderate NAT when the rest of the party all had open NAT.) What’s NAT?

Strict NAT: Can connect only to users with open NAT.

Moderate NAT: Can connect to users with moderate and open NAT.

Open NAT: Can connect to users with any NAT type.

Moderate NAT can work as well in select circumstances (see below), so don’t despair if your router won’t cooperate. So your ideal end goal in walking through these troubleshooting steps is to achieve open NAT while connected to the servers.